We’ve put together some information that we feel could be useful. If we haven’t answered all your questions please feel free to contact us, we’d love to help!

What are the delivery costs?

It is a flat rate of £3.50 per order

When will I receive my order?

We aim to dispatch orders as soon as possible after they have been placed but please allow 3 to 5 days, however it could reach you much faster than this.

Please allow 7 to 10 days for bespoke or embroidered products, but as mentioned above, the postie could be visiting you long before this!

What happens if I want to return or exchange an item?

We like our customers to be happy with their purchase and if they’re not we’d like to know about it! We pride ourselves on top notch customer service – if there is any problem at all feel free to contact us.
If a refund or exchange is required, items must be returned to us within 30 days of receipt in an immaculate, un-used condition, with original tags in place.
The customer is responsible for the return P & P costs.

If there is a problem with my order what do I do?

We don’t anticipate any problems, however if you’d like to discuss something with us please contact us and we’ll do our best to help

What are the benefits of a 6 loop Grippy over the 5 loop?

6 loop Grippy’s are longer by 8” (20cm) so they allow your dog extra room for roaming!

Are Grippy leads washable?

Yes! They wash well so you can always go out looking super smart

What are Grippy products made of?

We use cushioned webbing – comfortable for both you and your furry friend

I’d like a shorter, longer or double ended Grippy lead, can you help?

Yes! We make bespoke orders and if we can help you out we most certainly will. Feel free to contact us with your requirements and we’ll take it from there